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Munters Remote Assist - By your side wherever you are

We know that keeping Munters equipment fully operational is essential for many businesses. When meetings are not possible, we can support you through Munters Remote Assist, an online service solution which gives you access to our expert service technicians wherever you are, whenever you need it.

Through Remote Assist, our technicians can:

  • Diagnose issues. Through visual access, our experts can identify potential issues and problems, and offer advice on how to fix them if possible
  • Suggest adjustments according to your needs. Our technicians can help ensure that your climate continues to be at the optimal levels by advising you on adjusting settings and parameters accordingly.
  • Resolve alarms. We can often identify why an alarm has been triggered, and guide you through the process of fixing whatever caused the alarm initially.

If we identify a potential problem area, we can also order the original spare parts to be delivered directly to you, so everything is ready for when we can visit for equipment repair or upgrade.

 

How it works

Munters Remote Assist allows us to be by your side via video link, and means we can offer solutions, guidance and recommendations without the need to visit.

When you have booked a virtual service visit, you’ll receive a link via SMS or email. From there, we will be by your side via a clear, crisp video stream which works directly from your browser – no need for downloads or installations.

The system used for Munter Remote Assist is the leading in the world. Here you will find an online demo 

 

  The benefits include:

  -  On-demand access to Munters’ service expertise on-site   at all times

  -  Maximizing uptime and productivity with instant remote   diagnosis and resolution

  -  Eliminating uncertainties during operation and   troubleshooting

  -  Munters expert service through your mobile phone or   tablet. No software or apps needed.

 

Please contact your nearest Munters office to schedule a Remote Assist with one of our experts.

 

Downloads:

Product leaflet - PDF

Terms of use - PDF

Data Protection Policy - PDF

 

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