Remote diagnosis and process optimization boosts frozen food business

Munters has a long experience of dehumidification in cold stores. Introducing dry air to the loading docks of a cold room or a freezer will prevent moist air to enter the room and reduce the buildup of ice. This reduce the amount of maintenance the customer have to spend in the cold areas to remove ice from chillers and results in a safer working environment.

The facility management noticed alarms going off on one of the dehumidifiers and several stops due to overheating in the unit occurred. These problems were intermittent and it was very hard to determine what could be causing them.

As a part of this investigation, Munters Spain offered Confremar to be a part of the Munters Connected Climate® roll-out. The idea of having a remote tool and a direct contact to Munters Service was very appealing to the customer and well in line with the strive to have “peace of mind” for operations and facility management.

Raising the alarm

The facility management noticed alarms going off on one of the dehumidifiers, and the business endured several stops due to overheating in the unit. These problems were intermittent and it was very hard to determine what could be causing them.

Munters investigated the potential problems, and offered Confremar the opportunity to be a part of the Munters Connected Climate® roll-out. The idea of having a remote tool and a direct contact to Munters Service was very appealing to the customer and in-line with the ambition to have peace of mind for operations and facility management.


Solving the puzzle remotely
With the Munters Connected Climate® gateway installed in the unit and the online tool ready to use, the data from the dehumidifier was analyzed from Munters’ Headquarters in Sweden. The root cause of the intermittent overheating problems was apparent in the curves visualizing the latest weeks of operation.

Engineers in Sweden were able to give instructions to the local Munters Service technician in Madrid, and make him aware of the most likely cause of the problem. The problem was the aspiration of the dehumidifier, and it was very simple to rectify once the problem was known. The technician arrived at the site well prepared for the task which saved the customer a lot of time, and no on-site troubleshooting was necessary. Once the inlet passage to the dehumidifier was cleared, the unit worked as expected, and has done so ever since.

Prepared for the future
Munters Connected Climate® is, according to the customer, a perfect example of how technology can contribute to a smoother, more efficient operation. In the long-term, data from dehumidifiers around the world will be a part of the collective application expertise of Munters and this will assure optimal performance of dehumidification units. A perfect service for the perfect climate.