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Customer Service Manager

Your position?

In my position as Customer Service Manager in Munters Italy I am supporting AirTreatment and Service with all the activities concerning our dehumidifiers that our customers purchase for resell; purchase order to Tobo or other suppliers, customer order, warranty and the Service to our customers in Munters. In AirT – Global Services I am working together with two colleagues. However, I work with several different people in different departments.  Then, we have 3 home-based commercial colleagues and (for the moment) 2 service engineers. 

What's the most innovative Munters product or initiative that you are most proud of?

I am the most proud of our team we have created in these 10 years. Munters Dehumidification moved from Milano to Chiusavecchia in 2006 and became Munters Airtreatment. Now, we are AirTreatment and Global Services.  I am very happy to be a part of Global Services now so I can dedicate my time and knowledge together with my other colleagues. We can learn more from each other and this will create a very positive direct line to our customers

Maybe you know the game “I pack my bag and take with me…”

The first very important thing is to take my smile with me…I think smiling every day takes away a lot of difficulties in life and you can face every day not as perfect but better than yesterday! The second thing that I have always with me is my phone & wallet. When I am travelling, at work, shopping; I need my phone to freeze some moments or to have my to do list and my wallet to buy the things I see and I would like to have at that moment. The third thing I always take with me is positive energy! :-)

Tell me about a fun experience at Munters

A very fun experience is very repetitive. Munters is very international and global. From time to time me and my colleagues just get confused with all the languages we speak and hear.

On a  very busy and chaotic day, I was talking in Italian, writing an email in Dutch to  Munters Netherlands and sending a text on my mobile phone in English. I will not reveal the result of my email and phone call! :-)

What challenges are you facing in your day-to-day job?

My challenge is to finish everything that I have on my to-do list. And trying to “delete” activities as done and not to add activities for that to-do list. My work in Munters has a large variety of requests and information which always have a rush…better yesterday than today.

What would a perfect Sunday be like for you?

My perfect Sunday is in total harmony with my family! Most of the times when the weather is good,  we just enjoy the seaside and having breakfast or lunch outside. Basically, enjoy every minute that we have together!

What would your best career advice be for a new employee who is about to start a career with Munters?

I think that a new employee should always be open, transparent and willing to learn. Munters is giving their employees a great opportunity to learn, to grow and to have a career. But like I always say: “It needs to come from both sides”. Munters can be very proud of their way of working – they invest in their employees which make you feel like a person and not as a number! And this is how it should be.

“Succes is about creating benefit for all and enjoying the process. If you focus on this & adopt this definition, success is yours.” By Kim Garst

What’s the best part of your job or working day?

The best part of my job is to be involved with the whole purchasing process. In Italy, we are working in a small team which is giving us the possibility to follow everything together from the beginning until the end – in this way we are trying to give our customers the best service that we can offer as Munters. For the rest, I like having a lot of contact with all my colleagues that I met from all over the world. I think we can learn a lot from each other with our different thoughts and culture!

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